AU Small Finance Bank has grown into one of India’s most trusted small finance banks, serving millions of retail, MSME, corporate, and NRI customers across the country. With an expanding digital footprint and a wide range of products—from savings accounts and loans to credit cards, forex cards, and online banking—customers often need reliable and quick support to manage everyday banking needs or resolve urgent issues.
To meet this demand, AU Small Finance Bank has built a multi-channel, 24×7 customer support system that combines toll-free helpline numbers, service-specific phone lines, dedicated email IDs, and digital grievance tools. Whether a customer is reporting a suspicious transaction, seeking help with a credit card, tracking a service request, or contacting the bank from overseas, the support structure is designed to route queries to the right team without delay.
The bank also places strong emphasis on security and transparency, clearly communicating which numbers are official and warning customers against fraudulent calls. Specialised desks for priority credit card customers, NRI banking, erstwhile Fincare customers, investor relations, and media queries further ensure that assistance is tailored and efficient.
For official updates and online services, visit: https://www.au.bank.in/
AU Small Finance Bank Customer Care (24×7)
General Queries / Complaints / Service Requests
- Toll-Free Numbers: 1800 1200 1200 , 1800 26 66677
- Non-Toll-Free Numbers: 1860 1200 1200 , 0141-7141000 , 0141-6133000
- Email ID: customercare@aubank.in
AU Small Finance Bank Credit Card Customer Care
- Toll-Free Number: 1800 1200 1500
- Non-Toll-Free Number: 0141-7141100
Credit Card Email Support
- General Credit Card Support: support@aubank.in
- Priority Customers (Vetta, Zenith & Zenith+): priority@aubank.in
- Reward Points: customercare@rewardz.aubank.in
- Commercial Credit Cards: support@aubank.in
Erstwhile Fincare Small Finance Bank – Customer Care
- Toll-Free Number: 1800 313 313
- Email ID: customerservice@aubank.in
AU Small Finance Bank NRI Services
Dedicated service desk for NRI customers:
- Phone Numbers: +91 141-7141000 , +91 141-6673220
- Email ID: nriservices@aubank.in
AU Small Finance Bank Forex Card Support
Customers in India
- Toll-Free: 1800 1200 1200
- Non-Toll-Free: 1860 1200 1200
- Email: customercare@aubank.in
Domestic Customers Travelling Abroad
- Phone: +91 141-6133000 (Non-Toll-Free)
Investor Relations & Media Contacts
- Investor Relations: investorrelations@aubank.in
- Media Queries: media@aubank.in
Digital & Additional Support Options
- Video Banking: Available from 8:00 AM to 8:00 PM
- Online Complaint / Feedback: Available on the official website
- Service Request Status: Track online via the website
- Online Dispute Resolution (ODR): For digital transactions, available on AU’s ODR portal
Important Safety Disclaimer
AU Small Finance Bank does not make outbound calls from the customer care numbers listed above.
If you receive a call claiming to be from these numbers, block it immediately and report the incident to:
customercare@aubank.in
AU Small Finance Bank Registered & Corporate Offices
Registered Office
AU Small Finance Bank Limited
19A, Dhuleshwar Garden
Ajmer Road
Jaipur – 302001
Rajasthan, India
- CIN: L36911RJ1996PLC011381
Registered Headquarters
Jaipur, Rajasthan
(Bank House, Mile 0, Ajmer Road)
Corporate Office
BKC, Mumbai, Maharashtra
Kanakia Zillion, E-Block, 5th Floor
Grievance Redressal
AU Small Finance Bank follows a structured grievance redressal mechanism to ensure timely resolution. If a complaint is not resolved within 30 days, customers may approach the Banking Ombudsman as per RBI guidelines.
Conclusion
AU Small Finance Bank provides a comprehensive and well-segmented customer support system through 24×7 toll-free numbers, service-specific email IDs, dedicated NRI and credit card desks, and digital grievance tools. Whether you need routine banking assistance, urgent card support, or specialised services, verified channels are always available.
