Capital Small Finance Bank is India’s first small finance bank, serving customers across retail, MSME, agricultural, and digital banking segments. With a growing branch network and an increasing focus on customer-centric services, timely and reliable customer support plays a crucial role in the bank’s operations.
To ensure that customer concerns are addressed efficiently and transparently, Capital Small Finance Bank has established a structured customer care and grievance redressal mechanism. From basic service requests and account-related queries to formal complaint escalation, the bank provides clearly defined contact points at every level. This structured approach ensures accountability, faster resolution, and regulatory compliance.
For official updates and services, visit: https://www.capitalbank.co.in/
Capital Small Finance Bank Customer Care Toll Free Number
Customers can contact the bank for general queries, complaints, and service requests using the official toll-free number.
- Toll-Free Customer Care Number: 1800 120 1600
Capital Small Finance Bank Customer Care Email ID
For written communication, follow-ups, or detailed complaints:
- Customer Relations Email: customerrelations@capitalbank.co.in
Capital Small Finance Bank Head Office Address
Capital Small Finance Bank Limited
MIDAS Corporate Park
Ground Floor, 37, G.T. Road
Jalandhar – 144001
Punjab, India
Capital Small Finance Bank Customer Grievance Redressal Mechanism
Capital Small Finance Bank follows a three-level grievance redressal system to ensure customer issues are handled in a fair and timely manner.
Level 1 – Branch Level Resolution
For first-time complaints or feedback:
- Contact your Branch Manager or Branch Operations Manager
- Most service-related issues are resolved at this level itself
Level 2 – Nodal Officer (If not resolved at Branch Level)
If you are not satisfied with the response from the branch, you may escalate the matter to the Nodal Officer.
Ms. Preety Marwaha
Nodal Officer
Capital Small Finance Bank Limited
MIDAS Corporate Park
Ground Floor, 37, G.T. Road
Jalandhar – 144001
- Phone: +91 181 5051111, 5052222
- Fax: +91 181 5053333
- Email: nodal_officer@capitalbank.co.in
Level 3 – Principal Nodal Officer (PNO)
If the complaint is not resolved within 15 working days or you are still dissatisfied, you may approach the Principal Nodal Officer.
Mr. Harish Kumar
Principal Nodal Officer
Capital Small Finance Bank Limited
MIDAS Corporate Park
Ground Floor, 37, G.T. Road
Jalandhar – 144001
- Phone: +91 181 5051111, 5052222
- Fax: +91 181 5053333
- Email: pno@capitalbank.co.in
When to Contact Capital Small Finance Bank Customer Care
You may reach out to Capital Small Finance Bank for:
- Account and service-related queries
- Complaints and feedback
- Branch-level service issues
- Formal grievance escalation
Always keep your account details or reference number ready while contacting customer care for quicker resolution.
Conclusion
Capital Small Finance Bank offers a transparent and well-defined customer support framework through a toll-free helpline, dedicated email support, and a structured grievance redressal mechanism with clear escalation levels. This ensures that customer concerns are addressed responsibly, within defined timelines, and with proper accountability.
