Kotak Mahindra Bank offers an extensive customer support network covering banking, credit cards, loans, FASTag, fraud reporting, and NRI services. With multiple dedicated helpline numbers and 24×7 availability for critical services, the bank ensures customers can get help quickly and securely.
This article provides Kotak Mahindra Bank customer care toll-free numbers, service-wise helplines, international support, email IDs, and head office details in one place.
For official services and updates, visit: https://www.kotak.bank.in/
Kotak Mahindra Bank Customer Care Numbers (India)
General Banking & Customer Support
| Kotak Number | Service | Working Hours |
| 1860 266 2666 | Banking-related complaints | 24×7 |
| 1860 266 2666 | Credit card service, cancellation, mis-sell & harassment complaints | 24×7 |
| 1800 209 0000 | Fraud or unauthorized transactions (Account/Credit Card) | 24×7 |
| 1860 266 2666 | Kotak POS / QR / Sound Box support | 24×7 |
Kotak 811, Private & Privy Banking
| Number | Segment | Availability |
| 1860 266 0811 | Kotak 811 | 8:00 AM – 8:00 PM (Mon–Sun, except bank holidays) |
| 1800 266 6666 | Private Banking | 24×7 |
| 1800 266 6666 | Privy Banking | 24×7 |
Loans & Finance Customer Care
| Number | Loan Type | Working Hours |
| 1860 266 2666 | Personal, Payday, Home Loan, Loan Against Property | 9:00 AM – 8:00 PM (Mon–Sat, except bank holidays) |
| 1800 209 5732 | Car Loan / Two-Wheeler Loan | Mon–Sat (9:30 AM – 6:30 PM) |
| 1800 2022 | Gold Loan – New Application | Mon–Sat (9:30 AM – 7:00 PM) |
| 1800 209 5600 | Commercial Vehicle, Agri Loan, Gold Loan (service queries) | Mon–Sat (9:30 AM – 6:30 PM) |
| 1860 266 7777 | Consumer Durable Loan, Smart EMI Card, Debit Card EMI | Mon–Sat (9:00 AM – 8:00 PM) |
| 1860 266 5700 | Agri SME Business | Mon–Sat (9:30 AM – 6:30 PM) |
FASTag Customer Care
- NETC FASTag Helpline:
1860 266 6888 (local call charges apply)
1800 3006 9090 - Availability: 24×7
Kotak Mahindra Bank Customer Care from Abroad (24×7)
When dialing from outside India, domestic banking numbers may not connect. Use the international helpline below:
- International Helpline (Chargeable):
+91 22 6204 2001
Country-wise Toll-Free Numbers (NRI & World Travel Card Customers)
| Country | Toll-Free Number |
| USA | 1855-365-6767 |
| Australia | 001180044990000 |
| Hong Kong | 00180044990000 |
| UK | 0080044990000 |
| Canada | 1855-768-4020 |
| Singapore | +65 8001013054 |
| UAE | 80001830148 |
Charges apply as per the service provider in the respective country.
Kotak Mahindra Bank Email Support
- Customer Service (General): Available via Help Center on the official website
- Security, Fraud & Vulnerability Reporting:
bank@kotak.com
Kotak Mahindra Bank Registered Office Address
Kotak Mahindra Bank Limited
27 BKC, C-27, G Block
Bandra Kurla Complex
Bandra (East)
Mumbai – 400051
Maharashtra, India
Customer Service Centre & Postal Address
- 24×7 Customer Care Number: 1860 266 2666
- Postal Address:
O. Box No. 16344
Mumbai – 400013
In conclusion, Kotak Mahindra Bank provides one of the most detailed and service-specific customer care systems among Indian private banks. With dedicated helplines for banking, credit cards, loans, FASTag, fraud reporting, and NRI customers, help is always available when needed.
For safety and accuracy, always use only the official Kotak Mahindra Bank contact numbers and email IDs listed above or available on the bank’s website. Keeping these details handy ensures faster resolution and protection from fraud.
