West Bengal Gramin Bank (WBGB) is a government-owned Regional Rural Bank serving large parts of West Bengal, especially rural and semi-urban communities. The bank was formed through the amalgamation of three erstwhile Gramin Banks, bringing their operations under a single unified structure to improve efficiency, outreach, and customer service.
Today, WBGB plays a key role in financial inclusion by offering savings accounts, loans, digital banking, KYC services, and government-linked schemes. With customers spread across many districts, easy access to official contact channels becomes essential—whether it’s for account queries, KYC updates, grievance redressal, or general banking support.
To ensure customers can reach the bank without confusion, WBGB provides a dedicated toll-free helpline, official email IDs, and a clearly defined head office address. The bank also maintains a structured grievance system so that complaints are handled transparently and escalated when required.
West Bengal Gramin Bank Customer Care Toll Free Number
Customers across West Bengal can contact WBGB using the official toll-free helpline:
- Toll Free Helpline:
1800 180 7777
This number can be used for:
- General banking queries
- Account-related assistance
- KYC information
- Complaints and service requests
West Bengal Gramin Bank Customer Care Email IDs
For written communication, feedback, or formal complaints:
- Customer Care Email:
customercarewbgb@wbgb.bank.in - Complaint / CRM Cell Email:
crmacs@wbgb.bank.in
WBGB Head Office Address
West Bengal Gramin Bank
Head Office – BMC House (Beside Sanjay Hotel)
NH-34, Chaltia, Chuanpur
P.O. Berhampore
District Murshidabad
West Bengal – 742101
This is the central administrative office of WBGB following the amalgamation of the earlier Gramin Banks.
Nodal Officer for KYC (Head Office)
For KYC-related matters:
- Name: Shri Subrata Biswas
- Designation: Chief Manager, Head Office
When to Contact West Bengal Gramin Bank Customer Care
You may contact WBGB for:
- Account and transaction queries
- KYC updates
- Digital banking assistance
- Complaints or feedback
- General service requests
Keeping your account details or reference number handy will help speed up resolution.
Conclusion
West Bengal Gramin Bank provides a simple and transparent customer support framework through its toll-free helpline, official email IDs, and clearly defined head office address. With a strong focus on rural banking and financial inclusion, WBGB ensures that customers can reach the bank easily for both routine services and grievance redressal.
