Axis Bank is one of India’s leading private sector banks, serving millions of customers across savings and current accounts, loans, cards, investments, and digital banking services. Whether you need help with your account, a lost card, internet banking, or any service-related issue, knowing the right support contacts can save you time and frustration.
Below is a comprehensive guide to Axis Bank’s customer care numbers, email IDs, and head office address — all verified from official sources.
Axis Bank Customer Care Toll-Free Numbers (India)
If you are an Axis Bank customer in India and need assistance, these are the main toll-free phone banking numbers you can call:
Primary Toll-Free Numbers:
- 1800 209 5577
- 1800 103 5577
These numbers are available for general banking queries, account services, ATM or debit/credit card support, UPI or internet banking help, and other customer care needs.
Alternative/Chargeable Customer Care Numbers
If for some reason the toll-free lines are busy, you can also reach Axis Bank support on these chargeable numbers:
- 1860 419 5555
- 1860 500 5555
Both lines connect you to live customer service for banking support — including reporting lost or stolen cards.
Specialised Customer Care Numbers
Axis Bank also offers dedicated support for specific customer segments:
- Agri & Rural Banking Support: 1800 419 5577 (Toll-free)
- Corporate Phone Banking & CMS: 1860 500 4971 / 1800 419 0097
NRI Phone Banking: Various country-specific numbers are available, such as:
- India (local) : 1800 108 5577
- UAE : 8000 3570 3218
- UK : 0808 178 5040
- USA : 1855 205 5577
(List subject to change; full numbers available on Axis Bank’s site.)
These dedicated lines help overseas customers and rural account holders get faster and more tailored assistance.
Email IDs for Support
For written communications, especially formal complaints or product-specific questions, you can email Axis Bank using the following addresses (note that many email contacts work only if sent from your registered email ID):
- General account/savings customer support: service@axisbank.com
- Credit card support: creditcards@axisbank.com
- NRI services: services@axisbank.com
- Prepaid card queries: cards@axisbank.com
- Loan queries: loans@axisbank.com
Make sure your email clearly states your name, account details, and the issue you need help with.
Axis Bank Head Office Address
If you need to send certified documents, lodge a formal complaint, or visit for official matters, here is the head office address:
Corporate Head Office
Axis Bank Limited
‘Axis House’, C-2, Wadia International Centre,
Pandurang Budhkar Marg, Worli,
Mumbai – 400 025, Maharashtra, India
Phone: +91-22-24252525 / +91-22-24251800
Registered Office
Axis Bank Limited
‘Trishul’, 3rd Floor, Opp. Samartheshwar Temple,
Near Law Garden, Ellisbridge,
Ahmedabad – 380006, Gujarat, India
These are the official addresses used for corporate communication and regulatory filings.
Tips for Contacting Customer Care
- When calling customer care, keep your account number and registered mobile number handy — these help verify your identity quickly.
- For card issues, report lost or stolen cards immediately using the toll-free or card hot-line numbers.
- If you’re not satisfied with the initial response, Axis Bank offers escalation channels like a nodal officer or principal nodal officer for quicker resolution of unresolved complaints.
Final Takeaway
Axis Bank provides multiple support channels — phone, email, and in some cases, WhatsApp support — to help customers resolve issues efficiently. Whether you’re in India or abroad, there’s a dedicated contact for your needs. Always start with the toll-free numbers for fastest access, and escalate via email or head office if needed.
