ICICI Bank Branch Timings, Working Days and Contact Details

ICICI Bank is one of India’s largest private-sector banks, with a wide branch and ATM network serving retail, business and NRI customers. While services such as fund transfers, bill payments, account statements and card management can now be handled digitally, many customers still need to visit a branch for transactions that require physical verification or assistance from bank officials.

A branch visit may be required for cash transactions, KYC-related work, account modifications, locker services, loan documentation, cheque-related requests and other banking services. Knowing the correct ICICI Bank branch timings and working days can therefore help customers avoid unnecessary visits, particularly on Saturdays, Sundays and regional bank holidays.

ICICI Bank does not follow one identical branch timing throughout India. Its official branch pages show different operating schedules. For example, the Connaught Place branch in New Delhi lists branch timings of 9:30 AM to 4:30 PM with cash transactions from 9:30 AM to 3:00 PM, while the Safdarjung Development Area branch lists branch timings of 9:30 AM to 3:00 PM and cash transaction hours of 9:30 AM to 2:00 PM.

Here is a complete guide to ICICI Bank branch timings, working Saturdays, holidays, customer care numbers, fraud-reporting contacts and official support channels.

ICICI Bank Branch Timings – Quick Overview

The schedule above should be treated as a general guide. Customers planning an important visit should check the specific branch through ICICI Bank’s official Branch and ATM Locator because both normal banking hours and cash transaction timings can vary by location.

What Are the ICICI Bank Branch Timings?

There is no single nationwide opening and closing schedule applicable to every ICICI Bank branch.

Many ICICI Bank branches open around 9:30 AM, but their closing hours can differ. The bank’s official branch pages provide a good example of this variation.

The Connaught Place branch in New Delhi currently lists branch timings of 9:30 AM to 4:30 PM and cash transaction timings of 9:30 AM to 3:00 PM.

The Safdarjung Development Area branch in New Delhi lists branch timings of 9:30 AM to 3:00 PM and cash transaction timings of 9:30 AM to 2:00 PM.

Customers should pay particular attention to cash transaction timings because the cash counter can close before the branch itself closes.

For important transactions such as loan documentation, locker access, account opening or detailed account servicing, customers should confirm the specific branch timings beforehand.

ICICI Bank Working Days

ICICI Bank branches generally operate from Monday to Friday, except when a date falls on an applicable bank or public holiday.

Saturday operations depend on which Saturday of the month it is.

ICICI Bank Saturday Working Schedule

• 1st Saturday – Working day
• 2nd Saturday – Bank holiday
• 3rd Saturday – Working day
• 4th Saturday – Bank holiday
• 5th Saturday – Working day, if applicable

ICICI Bank’s official branch information follows the nationwide second and fourth Saturday holiday arrangement. Other Saturdays are normally working Saturdays unless a separate bank or regional holiday applies.

ICICI Bank Lunch Timings

ICICI Bank does not publish one fixed nationwide lunch period that applies to every branch.

Customers should therefore not assume that all ICICI Bank branches completely stop operations during a standard lunch period such as 1:00 PM to 2:00 PM.

Staffing and meal-break arrangements can vary by branch. More importantly, customers should check the official cash transaction hours of their branch because these may end considerably earlier than the branch’s overall closing time.

For transactions involving detailed paperwork, cash transactions or consultation with a specific bank official, visiting earlier during business hours is generally more convenient.

ICICI Bank Holidays

ICICI Bank branches remain closed on applicable bank holidays in addition to Sundays and the second and fourth Saturdays.

Bank holidays are not identical across India. Several holidays depend on state-specific festivals, government notifications and regional calendars.

This means a branch in Delhi, Odisha, Maharashtra or Karnataka may have different holiday closures during the year.

Customers planning an important branch visit should therefore check both the specific branch information and the applicable regional bank holiday calendar.

Do All ICICI Bank Branches Have the Same Timings?

No. ICICI Bank’s official website clearly shows that operating hours can differ between branches.

Differences may include branch opening time, branch closing time, cash transaction hours, location-specific operating arrangements, type of branch, services available at the branch and local banking requirements.

Customers should therefore rely on the specific branch page on ICICI Bank’s official website rather than assuming that one nationwide timing applies everywhere.

ICICI Bank Customer Care Numbers

Customers do not always need to visit a branch for banking assistance. ICICI Bank provides 24×7 customer-care support for a wide range of services.

ICICI Bank Official Customer Care Numbers

ICICI Bank’s official Customer Care page identifies 1800 1080 as its toll-free customer-care number and states that customers can connect with the bank 24×7. For domestic customers travelling overseas, the bank lists +91-22-33667777.

ICICI Bank ATM and Debit Card Blocking Helpline

If an ICICI Bank ATM or Debit Card is lost, stolen or involved in an unauthorised transaction, customers should block it immediately.

ICICI Bank officially provides the following customer-care number:

1800 1080

The bank states that customers can temporarily block their ATM or Debit Card through Internet Banking, iMobile, Customer Care at 1800 1080 or an ICICI Bank branch.

Customers should not wait for normal branch hours if a card or banking credentials may have been compromised.

ICICI Bank Fraud and Unauthorised Transaction Helpline

ICICI Bank provides a dedicated helpline for customers affected by online scams or digital fraud:

1800 2662

The bank instructs customers who have been victims of online fraud to report the incident immediately. Fraud can also be reported through the iMobile app or Internet Banking.

Customers can additionally contact the National Cyber Crime Helpline at 1930 or report the incident through the National Cyber Crime Portal.

ICICI Bank Customer Care Email IDs

ICICI Bank’s current official Customer Care page lists:

General Customer Care

customer.care@icici.bank.in

This is the bank’s current official customer-care email address.

Suspicious or Phishing Communication

antiphishing@icici.bank.in

Customers receiving suspicious, malicious or phishing communication claiming to be from ICICI Bank can report it to this address.

Customers should never provide ATM PINs, CVVs, NetBanking passwords, UPI PINs or OTPs through email or phone calls.

ICICI Bank Grievance Redressal

ICICI Bank follows a structured escalation system for customer complaints.

At the initial level, customers can contact Customer Care, visit a branch, use the bank’s website complaint facility or raise a complaint through the iMobile app.

The primary customer-care number is:

1800 1080

Customers who remain dissatisfied after using the normal complaint channels can escalate the matter through ICICI Bank’s complaint mechanism.

At the higher escalation level, ICICI Bank’s current policy lists the Principal Nodal Officer at:

The Principal Nodal Officer
ICICI Bank Ltd.
ICICI Bank Towers
Bandra Kurla Complex
Mumbai – 400051

Email: pno@icici.bank.in

Customers who remain dissatisfied with the bank’s response can approach the Reserve Bank Integrated Ombudsman through the applicable RBI mechanism.

ICICI Bank WhatsApp Banking

ICICI Bank provides official WhatsApp Banking through:

+91 86400 86400

Customers should save the number and send “Hi” from their registered mobile number to begin.

The official ICICI Bank WhatsApp Banking service is available 24×7 and can be used for activities such as balance enquiries, deliverable tracking and credit-card management.

The number is meant for WhatsApp interaction and should not be treated as a normal voice-call helpline.

Services Available When ICICI Bank Branches Are Closed

Customers can continue accessing many ICICI Bank services even when physical branches are closed.

• iMobile
• Internet Banking
• UPI
• WhatsApp Banking
• ATMs
• Cash Recycler Machines where available
• Card management
• Balance enquiries
• Account statements
• Fund transfers
• Bill payments
• Fixed Deposit services
• Service requests
• Fraud reporting

Services involving physical documentation, locker access, certain KYC changes or direct verification may still require a branch visit.

Best Time to Visit an ICICI Bank Branch

For routine banking work, customers should visit during the specific branch’s officially displayed business hours.

For cash transactions, it is particularly important to check the branch’s cash transaction timings because these may end earlier than normal branch operations.

For services such as KYC changes, loan documentation, locker access or account modifications, arriving well before closing time can prevent delays.

Customers should also check the calendar before visiting when the proposed date falls:

• On a Saturday
• Near a regional festival
• Around a national or bank holiday
• During a long holiday weekend
• Near the end of a banking or financial period

Since ICICI Bank branch and cash timings can differ significantly by location, checking the specific branch through the bank’s official Branch and ATM Locator before travelling is the most reliable approach.