Punjab National Bank Branch Timings and Contact Details

Punjab National Bank (PNB) is one of India’s largest public-sector banks, serving customers through a nationwide network of branches, ATMs and digital channels. Although many everyday transactions can now be completed through PNB ONE, Internet Banking, UPI and WhatsApp Banking, customers still need to visit a physical branch for several important banking requirements.

A branch visit may be required for cash transactions, KYC updates, account documentation, passbook and cheque services, locker-related work, loan discussions, nomination changes and other services requiring physical verification. Knowing PNB branch timings and working days can therefore save time, especially around Saturdays, Sundays and regional bank holidays.

PNB’s official Branch Locator shows 10:00 AM to 4:00 PM for many regular branches in cities including Delhi, Mumbai, Chennai, Kolkata and Bhubaneswar. Individual locations can still have different arrangements, so checking the specific branch is sensible for time-sensitive work.

Here is a complete guide to Punjab National Bank branch timings, Saturday working days, holidays, lunch hours and official PNB customer care contact details.

Punjab National Bank Branch Timings – Quick Overview

The schedule above reflects the pattern shown by PNB’s official branch listings. Customers handling urgent work should confirm their particular branch before travelling.

What Are the Punjab National Bank Branch Timings?

Many regular Punjab National Bank branches operate from approximately 10:00 AM to 4:00 PM on normal working days.

PNB’s official locator currently shows this schedule for branches such as Delhi Civil Lines, Mumbai Fort, Chennai R.K. Salai Mylapore, Kolkata New Market and Bhubaneswar Saheed Nagar. Self-service facilities such as ATMs and Bulk Note Acceptors may operate for longer hours, so the specific branch page is the best source for an important visit.

Punjab National Bank Working Days

PNB branches normally operate from Monday to Friday, except when a date falls on an applicable bank or public holiday. Saturday operations depend on which Saturday of the month it is.

Punjab National Bank Saturday Working Schedule

• 1st Saturday – Working day
• 2nd Saturday – Bank holiday
• 3rd Saturday – Working day
• 4th Saturday – Bank holiday
• 5th Saturday – Working day, if the month has one

RBI states that second and fourth Saturdays are bank holidays and other Saturdays are full working days. PNB’s official branch locator also marks the second and fourth Saturdays as holidays. A working Saturday can still be closed if another notified holiday falls on that date.

Punjab National Bank Lunch Timings

Punjab National Bank does not publish one fixed nationwide lunch break for all branches. Its official branch pages generally display continuous business hours, such as 10:00 AM to 4:00 PM, rather than a separate bank-wide lunch closure. Staff meal breaks may be arranged locally, so customers needing a particular officer may prefer to visit earlier in the day.

Punjab National Bank Holidays

Apart from Sundays and the second and fourth Saturdays, PNB branches remain closed on applicable bank holidays. Regional holiday calendars can differ between states because of local festivals and government notifications, so customers should check the holiday calendar applicable to their location.

Do All Punjab National Bank Branches Have the Same Timings?

Not necessarily. A 10:00 AM to 4:00 PM schedule is widely displayed for regular PNB branches, while specialised offices and self-service facilities can follow different hours. Customers should therefore use the official PNB Branch Locator to confirm the exact hours of the branch they intend to visit.

Punjab National Bank Customer Care Numbers

Punjab National Bank operates a 24x7x365 Customer Contact Centre. Its main official numbers are 1800 1800 and 1800 2021, with +91 120 2490000 for global users.

Punjab National Bank Official Customer Care Numbers

PNB states that 1800 1800, 1800 2021 and 0120-2490000 operate 24x7x365. Its toll-free numbers are for receiving calls only.

PNB ATM and Debit Card Blocking Helpline

If a PNB Debit or ATM Card is lost, damaged or suspected of being compromised, customers should block it immediately. PNB supports card hotlisting through 1800 1800, 1800 2021 or 0120-2490000. Debit cards can also be blocked through PNB WhatsApp Banking by sending “Hi” to 92640 92640 and selecting the Debit Card blocking option.

For PNB Credit Cards, the dedicated 24-hour helpline is 1800 180 2345 or 0120-4616200. The bank also lists creditcardpnb@pnb.bank.in for credit-card-related communication.

PNB Unauthorised Transaction and Cyber Fraud Reporting

Customers who notice an unauthorised transaction should report it immediately through PNB’s Contact Centre or complaint channels. For Credit Cards, the 24-hour card helpline can be used for hotlisting. PNB also advises cybercrime victims to report the incident through the National Cyber Crime Reporting system or dial 1930 for assistance.

Punjab National Bank Customer Care Email IDs

PNB currently publishes the following official email addresses for customer support and specialised services:

• General Customer Care: care@pnb.bank.in
• Credit Card Support: creditcardpnb@pnb.bank.in
• NRI Customer Service: nri@pnb.bank.in
• Principal Nodal Officer: pno@pnb.bank.in

Customers should never send ATM PINs, CVVs, UPI PINs, passwords or OTPs through email.

Punjab National Bank Complaint and Grievance Redressal

Customers can initially raise a complaint through their branch, PNB’s online complaint system or the Customer Contact Centre at 1800 1800, 1800 2021 or 0120-2490000. PNB also provides an SMS complaint facility: send COMPLAINT to 5607040.

If a complaint remains unresolved, it can be escalated to the Principal Nodal Officer. PNB currently lists Sh. Ashutosh Kumar Jha, General Manager, Customer Care Centre, Plot No. 5, Institutional Area, Sector 32, Gurugram, Haryana – 122001. The official contact details are +91-124-4126244 and pno@pnb.bank.in.

If the matter remains unresolved within the applicable period or the customer is dissatisfied with the bank’s final response, it may be taken to the RBI Ombudsman subject to the RBI Integrated Ombudsman Scheme requirements.

PNB WhatsApp Banking

Punjab National Bank provides official WhatsApp Banking through +91 9264092640. Customers can save the number and send “Hi” or “Hello” from their registered mobile number. PNB states that the service is available 24x7x365, including holidays, and advises customers to check the verified green tick before using it.

Services Available When PNB Branches Are Closed

Physical branch closure does not stop most routine PNB services. Depending on the service, customers can continue using:

• PNB ONE Mobile Banking
• Retail Internet Banking and UPI
• WhatsApp Banking
• ATMs and self-service machines where available
• Balance enquiry, fund transfers and bill payments
• Card management and supported digital service requests

PNB WhatsApp Banking and the Customer Contact Centre remain available around the clock. Services requiring original documents, signatures, locker access or direct verification may still require a branch visit.

Best Time to Visit a Punjab National Bank Branch

For routine branch work, customers can normally visit during the branch’s displayed business hours. At many regular PNB branches, this means approximately 10:00 AM to 4:00 PM. For account opening, KYC changes, loan documentation, nomination updates or locker-related work, reaching well before closing time is advisable.

Before visiting on a Saturday or near a regional or national holiday, customers should check the specific branch through PNB’s official Branch Locator.