YES BANK Branch Timings, Working Days and Contact Details

YES BANK is one of India’s leading private-sector banks, serving retail, business, corporate and NRI customers through a large branch network and a growing range of digital banking channels. Although many routine services can now be completed through IRIS by YES BANK, YES Online, UPI and WhatsApp Banking, customers still need to visit a branch for several important banking requirements.

A branch visit may be required for cash transactions, KYC updates, account documentation, cheque-related services, locker access, loan discussions, nomination changes and other activities that require physical verification or direct assistance from bank officials. Knowing the bank’s working days and branch hours can therefore help customers avoid unnecessary visits, particularly around Saturdays and regional bank holidays.

YES BANK’s current official Contact Us page provides one clear nationwide timing point: all branches open at 9:30 AM. However, the bank does not publish one universal closing time for every branch and instead asks customers to call the toll-free number for the timing of a specific location. Exact closing hours should therefore be treated as branch-specific rather than assuming that every branch follows one fixed schedule.

Here is a complete guide to YES BANK branch timings, Saturday working days, holidays, lunch arrangements, customer-care numbers, card-blocking and fraud-reporting channels, grievance contacts and digital banking support.

YES BANK Branch Timings – Quick Overview

The schedule above combines YES BANK’s current official branch-opening guidance with the nationwide Saturday banking rule. For time-sensitive work, customers should confirm the selected branch’s closing time before travelling.

What Are the YES BANK Branch Timings?

YES BANK’s current official Contact Us page states that all its branches open at 9:30 AM.

However, the same page advises customers to call the toll-free customer-care number for the timing of a specific branch. This means YES BANK does not present one nationwide closing time that applies to every location.

Customers should therefore consider 9:30 AM the officially stated opening time, while the closing time should be confirmed for the selected branch.

This is particularly important for cash transactions, locker access, loan documentation, account-opening work or services requiring assistance from a particular branch official.

YES BANK’s Citizen’s Charter also states that branch business hours are displayed outside branches. The individual branch display or confirmation through YES TOUCH is therefore the safest source for exact customer-service hours.

YES BANK Working Days

YES BANK branches normally operate from Monday to Friday, except when a date falls on an applicable bank or public holiday.

Saturday operations depend on which Saturday of the month it is.

YES BANK Saturday Working Schedule

• 1st Saturday – Working day
• 2nd Saturday – Bank holiday
• 3rd Saturday – Working day
• 4th Saturday – Bank holiday
• 5th Saturday – Working day, if the month has one

The nationwide banking arrangement introduced by the Reserve Bank of India makes the second and fourth Saturdays public holidays for scheduled and non-scheduled banks.

Saturdays other than the second and fourth are full working Saturdays unless another separately notified holiday applies.

YES BANK Lunch Timings

YES BANK does not publish one fixed nationwide lunch break applicable to every branch on its current public website.

Its customer-service information focuses on the business hours displayed by individual branches instead of announcing a bank-wide lunch shutdown.

Customers should therefore not assume that every YES BANK branch completely closes all its counters during a fixed period such as 1:00 PM to 2:00 PM.

For work involving lengthy documentation or consultation with a specific officer, visiting during the earlier part of the branch’s displayed working hours can still be more convenient.

YES BANK Holidays

Apart from Sundays and the second and fourth Saturdays, YES BANK branches remain closed on applicable bank and public holidays.

Regional bank-holiday calendars differ between states because several holidays depend on local festivals and government notifications.

A YES BANK branch in one state may therefore be closed on a date when branches in another state remain operational.

Customers planning important branch work should check both the applicable regional holiday calendar and the selected branch’s current schedule.

Do All YES BANK Branches Have the Same Timings?

Not necessarily.

YES BANK officially states that all branches open at 9:30 AM, but it directs customers to call its toll-free customer-care number for the timing of a specific branch instead of publishing one universal closing hour.

Branch closing hours can differ depending on:

• Branch location
• Local operating requirements
• Type of branch
• Services offered
• Customer requirements
• Administrative arrangements

Customers should therefore use YES BANK’s official Branch & ATM Locator and confirm the selected branch when the exact closing time is important.

YES BANK Customer Care Numbers

YES BANK provides 24×7 YES TOUCH customer support for general banking requirements.

The bank’s current Contact Center page lists: 1800 1200

as its toll-free customer-care number.

It also provides: 1860 210 1200

as an additional customer-care number. Charges may apply according to the customer’s telecom service provider.

YES BANK Official Customer Care Numbers

The YES TOUCH Contact Center also supports facilities such as balance enquiries, linked-account transfers, lost-card hotlisting, mini statements, Fixed Deposit booking, account statements, cheque status and other service requests.

YES BANK ATM, Debit Card and Credit Card Blocking

If a YES BANK Debit Card or Credit Card is lost, stolen or suspected of being compromised, customers should block it immediately rather than waiting for a branch to open.

For Debit Card or banking-channel blocking, customers in India can call:

1800 1200

For customers calling from outside India, YES BANK’s current online complaint facility lists:

+91 22 5079 5101

Debit Cards can also be blocked through the bank’s Mobile Banking facility or YES Online NetBanking.

For Credit Cards, YES BANK provides:

1800 103 1212 – General and other YES BANK Credit Cards

1800 103 6000 – YES FIRST and selected premium Credit Cards

The current Contact Us page also lists +91 80 6871 0002 for Credit Card customer support from outside India.

YES BANK Unauthorised Transaction and Fraud Reporting

Customers who notice unusual or unauthorised activity in their YES BANK account should report it immediately.

YES BANK’s current Secure Banking page directs customers to:

24×7 Contact Center: 1800 1200

Email: yestouch@yes.bank.in

The bank also provides an online complaint facility through which customers can raise transaction-related concerns and take steps to block affected banking channels.

Customers who have suffered cyber financial fraud should additionally report the incident through:

National Cyber Crime Helpline: 1930

Prompt reporting is important because it allows the bank to block affected cards or banking channels and reduce the possibility of additional unauthorised transactions.

YES BANK Customer Care Email IDs

YES BANK’s current official website publishes the following customer-support and escalation email addresses:

General Customer Care

yestouch@yes.bank.in

Credit Card Customer Care

yestouchcc@yes.bank.in

YES FIRST and Premium Credit Card Support

yesfirstcc@yes.bank.in

Head – Grievance Redressal

head.grievanceredressal@yes.bank.in

Principal Nodal Officer

principal.nodalofficer@yes.bank.in

YES BANK’s current website has migrated its principal support addresses to the yes.bank.in domain. Customers should therefore prefer the addresses displayed on the latest official website rather than older yesbank.in email addresses appearing in legacy documents.

Customers should never send ATM PINs, Debit or Credit Card PINs, CVVs, UPI PINs, passwords or OTPs through email.

YES BANK Grievance Redressal

YES BANK follows a multi-level grievance redressal process.

At Level 1, customers can approach the nearest Branch Manager, contact YES TOUCH or communicate through the bank’s customer-care email channels.

The main Level 1 contacts are:

• 1800 1200
• 1860 210 1200
• yestouch@yes.bank.in
• yestouchcc@yes.bank.in

If the Level 1 resolution is not satisfactory, customers can escalate the complaint to the Head – Grievance Redressal.

Level 2 – Head, Grievance Redressal

Sangeeta P

• Phone: 022-50795173
• Email: head.grievanceredressal@yes.bank.in

Availability: 9:30 AM to 6:00 PM, excluding the second and fourth Saturdays, Sundays and bank holidays.

If the matter remains unresolved, it can be escalated to the Principal Nodal Officer.

Level 3 – Principal Nodal Officer

Bhupinder Pal Singh

• Phone: 022-50795174
• Email: principal.nodalofficer@yes.bank.in

Availability: 9:30 AM to 6:00 PM, excluding the second and fourth Saturdays, Sundays and bank holidays.

Both grievance offices are listed at:

YES BANK Limited
YES BANK House
Off Western Express Highway
Santacruz East
Mumbai – 400055

Customers whose complaint remains unresolved within the applicable regulatory period may subsequently approach the RBI Ombudsman through RBI’s Complaint Management System.

YES BANK WhatsApp Banking

YES BANK provides official WhatsApp Banking through: +91 82912 01200

Customers can save this number and send “Hi” or type a query to begin using the service.

YES BANK states that WhatsApp Banking is available 24×7 and is powered by YES ROBOT.

Supported services include:

• Balance enquiries
• Account statements
• Fixed Deposit booking
• Credit Card management
• Debit Card hotlisting
• Nominee management
• Cheque stop-payment requests
• Cheque status enquiries
• Other banking service requests

Customers should use only the official YES BANK WhatsApp number and should never disclose PINs, passwords, CVVs or OTPs.

Services Available When YES BANK Branches Are Closed

Physical branch closure does not stop most routine YES BANK services.

Depending on the account and service, customers can continue using:

• IRIS by YES BANK Mobile Banking
• YES Online NetBanking
• UPI and digital payments
• WhatsApp Banking and YES ROBOT
• ATMs and supported self-service facilities
• Balance enquiries
• Account statements
• Fund transfers
• Bill payments
• Debit and Credit Card management
• Cheque-related digital service requests
• 24×7 YES TOUCH Customer Care

Services requiring original documents, physical signatures, locker access, certain KYC procedures or direct verification may still require a branch visit.

Best Time to Visit a YES BANK Branch

YES BANK officially states that all branches open at 9:30 AM, but branch closing hours should be confirmed for the selected location.

For routine banking work, customers should visit within the branch’s displayed customer-business hours.

For account opening, KYC updates, loan documentation, nomination changes, locker-related work or transactions requiring consultation with an officer, reaching well before the branch’s closing time is advisable.

Customers should also check whether their proposed visit falls:

• On a Saturday
• Near a regional festival
• On a national or bank holiday
• During a long holiday weekend

For time-sensitive work, YES BANK’s official Branch & ATM Locator and its 1800 1200 toll-free customer-care number remain the safest ways to confirm the selected branch’s current operating schedule.