Bank of India Branch Timings and Contact Details

Bank of India (BOI) is one of India’s major public-sector banks, serving customers through a large network of branches, ATMs and digital banking channels. Although many everyday transactions can now be completed through BOI Omni Neo, Internet Banking, UPI and other digital services, branch visits remain important for several banking requirements.

Customers may need to visit a Bank of India branch for cash transactions, KYC updates, account documentation, cheque-related services, locker work, loan discussions, nomination changes and other activities requiring physical verification or direct assistance from bank officials. Knowing the bank’s working days and customer-service hours can therefore help customers avoid unnecessary visits.

Bank of India does not follow one identical customer-business schedule at every location. An official BOI public notice for a group of Mumbai South Zone branches set customer hours at 10:00 AM to 4:00 PM and banking hours at 10:00 AM to 5:00 PM, but exact hours can vary by branch. Customers should therefore treat 10:00 AM to 4:00 PM as a useful benchmark rather than a nationwide guarantee.

Bank of India Branch Timings – Quick Overview

The schedule above is a practical guide. Bank of India publishes branch and location information through its official website, so customers handling time-sensitive work should confirm the selected branch before travelling.

What Are the Bank of India Branch Timings?

A customer-service window of around 10:00 AM to 4:00 PM is used by a number of Bank of India branches. In an official public notice covering several Mumbai South Zone branches, BOI changed customer hours to 10:00 AM to 4:00 PM and banking hours to 10:00 AM to 5:00 PM.

This should not be read as a compulsory schedule for every BOI branch. Bank of India’s own customer-service material recognises that banking hours can be fixed according to branch and local requirements after due notice to customers.

For important transactions such as cash handling, account opening, KYC changes, loan documentation or locker-related work, customers should verify the exact opening and closing hours of their selected branch through BOI’s official website or the branch contact details shown there.

Bank of India Working Days

Bank of India branches normally operate from Monday to Friday, except when a date falls on an applicable bank or public holiday.

Saturday operations depend on which Saturday of the month it is.

Bank of India Saturday Working Schedule

• 1st Saturday – Working day
• 2nd Saturday – Bank holiday
• 3rd Saturday – Working day
• 4th Saturday – Bank holiday
• 5th Saturday – Working day, if the month has one

Current BOI material consistently treats the second and fourth Saturdays as non-working Saturdays, while other Saturdays are working days unless another notified holiday applies. Bank of India’s own documents describe working schedules as six days a week except the second and fourth Saturdays.

Bank of India Lunch Timings

Bank of India does not publish one fixed nationwide lunch shutdown for all branches on its current public website.

Customers should therefore not assume that every BOI branch closes all counters at the same time for lunch. Staff and counter arrangements can be managed locally within the branch’s displayed customer-business hours.

For services requiring detailed documentation or consultation with a particular officer, visiting during the earlier part of the branch’s customer-service window can still be more convenient.

Bank of India Holidays

Apart from Sundays and the second and fourth Saturdays, Bank of India branches remain closed on applicable bank and public holidays.

Regional holiday calendars can differ between states because several holidays depend on local festivals and government notifications. Customers should therefore check the applicable holiday schedule and the selected branch before planning important banking work.

Do All Bank of India Branches Have the Same Timings?

Not necessarily.

BOI’s own public notices and customer-service material show that branch timings can be set according to location and operating requirements.

Timings may depend on:

• Branch location
• Local banking requirements
• Type of branch or office
• Customer-service arrangements
• Regional and administrative requirements

For this reason, the branch details shown on Bank of India’s official website should take priority over general timings found elsewhere.

Bank of India Customer Care Numbers

Bank of India provides 24×7 customer-care support through its official Call Centre.

The current BOI Customer Care page lists 1800 220 229 and 1800 103 1906 as toll-free numbers. It also lists 022-40919191 as a chargeable 24×7 number.

Bank of India Official Customer Care Numbers

The main customer-care, Debit Card and Credit Card contacts above are currently published by Bank of India itself.

Bank of India ATM and Debit Card Blocking

If a Bank of India Debit or ATM Card is lost, stolen or suspected of being compromised, customers should block it immediately rather than waiting for the branch to open.

BOI currently lists:

• 1800 425 1112 – Toll-Free
• 022-40429123
• 022-40429127

for Debit Card hotlisting.

Customers can also use BOI Internet Banking or BOI Omni Neo to block a Debit Card.

For general Debit Card enquiries, Bank of India lists:

• 1800 103 1906
• Email: BOI.Callcentre@bankofindia.bank.in

Bank of India Credit Card Blocking

For Credit Card enquiries and hotlisting, Bank of India currently lists:

• 1800 220 088 – Toll-Free
• 022-40426005
• 022-40426006

Customers noticing an unauthorised Credit Card transaction should block the affected card as quickly as possible through BOI’s official support channels.

Bank of India Unauthorised Transaction and Cyber Fraud Reporting

Customers noticing a suspicious or unauthorised electronic banking transaction should report it immediately to Bank of India.

BOI’s current Safe Banking page advises customers to report cyber fraud to their branch or call:

• 1800 103 1906

The bank also advises victims of cyber financial fraud to call the National Cyber Crime Helpline:

• 1930

For a compromised Debit Card, customers can use:

• 1800 425 1112

For UPI, BOI provides an SMS blocking facility. Customers can send:

BLOCKUPI

to:

8800501128 or 8130036631

from their registered mobile number.

Quick reporting is important because it allows affected cards and banking channels to be blocked as early as possible.

Bank of India Customer Care Email IDs

General Grievance / Customer Contact

cgro.boi@bankofindia.bank.in

Debit Card / Call Centre Support

BOI.Callcentre@bankofindia.bank.in

These current-domain addresses are displayed on Bank of India’s official Customer Care page.

Bank of India also publishes separate email addresses for RTGS, NEFT, IMPS and other specialised services on its official Customer Care page.

Customers should never send ATM PINs, UPI PINs, CVVs, Internet Banking passwords or OTPs through email.

Bank of India Grievance Redressal

Bank of India maintains a structured grievance redressal mechanism covering branches, zonal offices and Head Office.

The bank’s current Policy & Guidelines section lists a Grievance Redressal Policy updated for 2026 along with a separate Grievance Redressal Escalation Matrix.

The latest official nodal-officer information names:

Shri Amitabh Banerjee
General Manager
Principal Nodal Officer

Bank of India
Head Office, Star House II
C-4, “G” Block
Bandra-Kurla Complex
Bandra (East)
Mumbai – 400051

Telephone: 022-61319840

The same official list names Ms Anshu Mala, Assistant General Manager, as the Head Office Nodal Officer for grievance redressal.

Telephone: 022-61319811

Customers can initially raise concerns through their branch, BOI Call Centre or the bank’s online grievance facility.

Bank of India WhatsApp Banking

Bank of India provides official WhatsApp Banking through:

+91 7997987601

BOI’s latest official investor presentation published in May 2026 confirms this WhatsApp Banking number and states that the facility provides access to 26 services.

The bank’s official annual-report material lists services including balance enquiry, mini statement, deposit services, branch locator, Debit/Credit Card hotlisting and complaint raising.

Customers should use only the official BOI WhatsApp number and should never disclose PINs, passwords, CVVs or OTPs.

Bank of India NRI Customer Support

Bank of India’s current official website states that its NRI Help Centre is fully functional.

NRI Helpline: +91 79 69241100

NRI customers can use this number for queries relating to Bank of India’s NRI services.

Services Available When Bank of India Branches Are Closed

Physical branch closure does not stop most routine BOI banking services.

Customers can continue using:

• BOI Omni Neo Mobile and Internet Banking
• UPI and IMPS
• WhatsApp Banking
• ATMs and supported self-service facilities
• Balance enquiries and account statements
• Fund transfers and bill payments
• Debit and Credit Card controls and hotlisting
• Online grievance and service-request facilities

BOI’s current digital information confirms that WhatsApp Banking and the Omni Neo platform provide a wide range of everyday banking services without requiring a branch visit.

Services involving original documents, locker access, physical signatures, certain KYC procedures or direct verification may still require a branch visit.

Best Time to Visit a Bank of India Branch

For routine banking work, customers should visit during the customer-service hours displayed by their selected Bank of India branch.

A 10:00 AM to 4:00 PM customer window is used by a number of BOI branches, but exact hours should still be confirmed for the location concerned.

For account opening, KYC updates, loan documentation, nomination changes, locker-related work or transactions requiring consultation with an officer, reaching well before the branch’s closing time is advisable.

Customers should also check whether their proposed visit falls on a Saturday, near a regional festival, on a public holiday or during a long holiday weekend. For time-sensitive work, Bank of India’s own branch locator and official contact details should be used rather than third-party listings. Bank of India itself warns customers against relying on branch addresses and phone numbers found through general web searches.