By Meghna Sharma Dhanlaxmi Bank is one of India’s established private-sector banks, serving personal, business, corporate and NRI customers through a network of branches, ATMs and digital banking channels. Although many routine transactions can now be completed through DhanSmart Mobile Banking, Internet Banking, UPI and other digital facilities, customers still need to visit a branch for several important banking requirements.
A physical branch visit may be required for cash transactions, KYC updates, account-opening formalities, cheque-related services, locker work, loan documentation, nomination changes and other activities that require direct verification or assistance from bank officials. Knowing the bank’s working days, Saturday schedule and official support channels can therefore save time and help customers avoid unnecessary visits.
Dhanlaxmi Bank does not publish one identical opening and closing time for every branch on its current official website. Its RTGS and NEFT information specifically states that timings for customer requests through branches can vary depending on branch timings and are displayed at the respective branches. Customers should therefore confirm the selected branch through Dhanlaxmi Bank’s official Branch Locator or directly with the branch when exact timing is important.
Here is a complete guide to Dhanlaxmi Bank branch timings, working days, Saturday schedule, holidays, customer-care numbers, card blocking, unauthorised transaction reporting, grievance redressal, missed-call banking, NRI support and office contact details.
Dhanlaxmi Bank Branch Timings – Quick Overview
| Particular | Dhanlaxmi Bank Schedule |
| Exact Branch Business Hours | Branch-specific; confirm through the official Branch Locator or branch |
| Monday to Friday | Working, except applicable bank holidays |
| 1st Saturday | Working |
| 2nd Saturday | Closed |
| 3rd Saturday | Working |
| 4th Saturday | Closed |
| 5th Saturday | Working, when applicable |
| Sunday | Generally Closed |
| Public/Bank Holidays | Closed according to the applicable holiday calendar |
| 24×7 Phone Banking | 044-42413000 |
| Grievance / Fraud Reporting Toll-Free | 1800-425-1747 |
| Customer Care Email | customercare@dhanbank.co.in |
| NRI Division | 0487-7107486 |
What Are the Dhanlaxmi Bank Branch Timings?
Dhanlaxmi Bank does not currently prescribe one identical customer-business timing for every branch in India. The bank’s official RTGS and NEFT information states that branch-channel transactions are available during business hours and that the timing for accepting customer requests may vary depending on the timings of the particular branch.
The bank also states that such timings are displayed at the respective branches. For this reason, customers should not assume that a common timing found on a third-party website applies to every Dhanlaxmi Bank branch.
For time-sensitive work such as cash transactions, KYC updates, account opening, loan documentation, cheque services or locker-related work, customers should check the selected branch through Dhanlaxmi Bank’s official Branch Locator or contact the branch directly before travelling.
Dhanlaxmi Bank Working Days
Dhanlaxmi Bank branches normally operate from Monday to Friday, except when a date falls on an applicable bank or public holiday.
Saturday operations depend on which Saturday of the month it is.
Dhanlaxmi Bank Saturday Working Schedule
The normal Saturday banking schedule is:
- 1st Saturday – Working day
• 2nd Saturday – Closed
• 3rd Saturday – Working day
• 4th Saturday – Closed
• 5th Saturday – Working day, if the month has one
Dhanlaxmi Bank’s official Branch Locator specifically states that branches are not operational on the second and fourth Saturdays of every month. A first, third or fifth Saturday can still be closed if another applicable public or regional holiday falls on the same date.
Dhanlaxmi Bank Lunch Timings
Dhanlaxmi Bank does not publish one fixed nationwide lunch shutdown for every branch on its current official website.
Customers should therefore not assume that all branches completely close their customer-service counters during a standard lunch period. Local staff and counter arrangements can differ between locations.
For work requiring detailed documentation or assistance from a specific officer, visiting during the earlier part of the branch’s displayed business hours can be more convenient.
Dhanlaxmi Bank Holidays
Apart from Sundays and the second and fourth Saturdays, Dhanlaxmi Bank branches remain closed on applicable bank and public holidays.
The bank publishes a list of public holidays for states where it has branches and offices. Regional holiday calendars can differ because many holidays depend on local festivals and state notifications.
Customers planning an important visit around a festival or long weekend should therefore check the applicable holiday calendar as well as the selected branch.
Do All Dhanlaxmi Bank Branches Have the Same Timings?
Not necessarily.
Dhanlaxmi Bank’s own RTGS/NEFT information says that the timings for accepting branch-based customer requests may vary depending on branch timings. Exact opening and closing hours should therefore be treated as branch-specific.
The official Branch Locator and the timing displayed by the branch should take priority over generic schedules quoted elsewhere.
Dhanlaxmi Bank Customer Care Numbers
Dhanlaxmi Bank provides 24×7 Phone Banking for account information, banking enquiries, card-related assistance, digital banking support and complaints.
The current official inbound Phone Banking number is:
044-42413000
The bank also publishes the following toll-free number for grievance redressal and reporting unauthorised or fraudulent transactions:
1800-425-1747
Dhanlaxmi Bank specifically advises customers to use only the official customer-care numbers published by the bank because unverified numbers can expose customers to fraud.
Dhanlaxmi Bank Official Customer Care Details
24×7 Phone Banking: 044-42413000
Grievance / Fraud Reporting Toll-Free: 1800-425-1747
Customer Care Email: customercare@dhanbank.co.in
Fraud Reporting Email: support@dhanbank.co.in
Official Outbound Customer Call Number: 1600 308065
Bank Transactions Monitoring Cell: 1600 30 9363
National Cyber Crime Helpline: 1930
Dhanlaxmi Bank ATM, Debit Card and Credit Card Blocking
If a Dhanlaxmi Bank Debit Card or Credit Card is lost, stolen or suspected of being compromised, customers should report it immediately instead of waiting for the branch to open.
Dhanlaxmi Bank’s 24×7 Phone Banking service at 044-42413000 supports reporting the loss of cards and assistance with Debit and Credit Card issues. The bank’s current card terms also publish 1800-425-1747 as a 24-hour contact number for card loss, theft, misuse and unauthorised transactions.
Dhanlaxmi Bank also provides a missed-call facility to disable or enable Debit Cards. From the registered mobile number, customers can call:
088-93553553
The facility applies to Debit Cards linked to the customer ID. Customers should use only the bank’s authenticated channels when blocking or re-enabling a card.
Dhanlaxmi Bank Unauthorised Transaction and Cyber Fraud Reporting
Customers who notice an unauthorised or fraudulent electronic banking transaction should report it immediately.
Dhanlaxmi Bank provides the following 24×7 reporting options:
Phone: 044-42413000 / 1800-425-1747
Fraud Reporting Email: support@dhanbank.co.in
Branch: Visit the nearest Dhanlaxmi Bank branch during banking hours
The bank’s Cyber Fraud Alert page also lists the Bank Transactions Monitoring Cell at 1600 30 9363 and advises victims of cyber financial fraud to contact the National Cyber Crime Helpline at 1930.
Prompt reporting allows the bank to block affected digital channels or cards and can reduce the risk of further unauthorised transactions.
Dhanlaxmi Bank Customer Care Email IDs
General Customer Care: customercare@dhanbank.co.in
Fraudulent Transaction Reporting: support@dhanbank.co.in
General Complaint Escalation: customer.complaint@dhanbank.co.in
NRI Division: nricell@dhanbank.co.in
RTGS Support: rtgs@dhanbank.co.in
NEFT Support: neft@dhanbank.co.in
Customers should never send ATM PINs, Debit or Credit Card PINs, CVVs, UPI PINs, Internet Banking passwords or OTPs through ordinary email.
Dhanlaxmi Bank Missed Call Banking
Dhanlaxmi Bank provides missed-call banking for domestic as well as NRI customers using a registered mobile number.
Balance Enquiry: 080-67747700
Last Three Months E-Statement to Registered Email: 080-67747711
One-Day E-Statement to Registered Email: 080-67747733
Debit Card Lock / Unlock: 088-93553553
The bank also publishes international-dial formats for customers outside India. Customers should ensure that their mobile number and email address are correctly registered with the bank to use these services.
Dhanlaxmi Bank Grievance Redressal
Dhanlaxmi Bank follows a multi-level grievance-redressal mechanism.
Level 1: Customers can lodge a written complaint at the branch, email customercare@dhanbank.co.in or call the grievance-redressal toll-free number 1800-425-1747.
Level 2: If the response does not meet the customer’s expectations, the complaint can be escalated to the appropriate Regional Nodal Officer using the Complaint Ticket ID generated at Level 1. The bank publishes separate nodal officers for different regions.
Level 3: If the complaint remains unresolved, it can be escalated to the Corporate Office at customer.complaint@dhanbank.co.in.
The current Principal Nodal Officer is Shri John Varughese, General Manager, Dhanlaxmi Bank Ltd., Corporate Office, Punkunnam, Thrissur, Kerala – 680002.
Principal Nodal Officer Phone: 0487-7107151
If the customer remains dissatisfied after the bank’s internal grievance process or the complaint is not resolved within the applicable regulatory period, the matter may be taken to the RBI Ombudsman under the applicable RBI mechanism.
Dhanlaxmi Bank NRI Customer Support
Dhanlaxmi Bank maintains a dedicated NRI Division at its Corporate Office in Thrissur.
NRI Division Phone: +91-487-7107486
NRI Email: nricell@dhanbank.co.in
Address: NRI Division, Dhanlaxmi Bank, Corporate Office, Punkunnam, Thrissur – 680002.
NRI customers can also use the bank’s standard Phone Banking and supported missed-call services.
Dhanlaxmi Bank WhatsApp Banking
The current official Dhanlaxmi Bank pages reviewed for this article do not publish a general retail WhatsApp Banking number.
Customers should therefore avoid using WhatsApp numbers found on third-party websites unless the number can be verified directly through Dhanlaxmi Bank’s current official channels.
For routine digital banking, customers can use DhanSmart Mobile Banking, Retail Net Banking, Corporate Net Banking, BHIM DLB UPI and the bank’s official missed-call facilities.
Dhanlaxmi Bank Registered and Corporate Office Contact Details
Registered Office:
Dhanlaxmi Bank Ltd.
Dhanalakshmi Buildings
P.B. No. 9, Naickanal
Thrissur, Kerala – 680001
Phone: 0487-2999711
Corporate Office:
Dhanlaxmi Bank Ltd.
Corporate Office
Punkunnam
Thrissur, Kerala – 680002
Phone: 0487-7107100
Services Available When Dhanlaxmi Bank Branches Are Closed
Physical branch closure does not stop most routine Dhanlaxmi Bank services.
Customers can continue using DhanSmart Mobile Banking, Retail Net Banking, Corporate Net Banking, BHIM DLB UPI, Debit and Credit Card services, missed-call banking, balance enquiries and digital fund-transfer facilities.
The bank’s 24×7 Phone Banking at 044-42413000 also remains available for supported banking enquiries, card issues and complaint registration.
Services requiring original documents, physical signatures, locker access or direct branch verification may still require a physical branch visit.
Best Time to Visit a Dhanlaxmi Bank Branch
For routine banking work, customers should visit during the exact business hours displayed by their selected Dhanlaxmi Bank branch.
Because the bank itself states that branch transaction timings can vary by location, customers should not assume one universal opening and closing time.
For account opening, KYC updates, loan documentation, nomination changes, locker-related work or transactions requiring detailed assistance, reaching well before the branch’s closing time is advisable.
Customers should also check whether the proposed date is a second or fourth Saturday, Sunday or applicable regional bank holiday before travelling.