Standard Chartered Bank India Branch Timings and Contact Details

Standard Chartered is one of India’s oldest international banks, with a banking presence in the country dating back to the nineteenth century. Today, the bank serves personal, Priority, Premium, NRI, business and corporate customers through branches, ATMs and digital banking channels across major Indian cities.

Even with the growth of SC Mobile, Online Banking and digital service requests, a physical branch visit can still be necessary for cash transactions, KYC updates, account documentation, cheque-related work, locker services, loan discussions and other requirements involving physical verification or direct help from bank officials. Knowing the correct branch schedule and official contact channels can therefore save time and prevent unnecessary visits.

Standard Chartered does not follow one identical operating schedule at every Indian branch. Current official branch notices show 9:30 AM to 4:30 PM as a common schedule for many regular branches, including working Saturdays. However, the bank also has locations with extended or special operating hours. Customers should therefore use 9:30 AM to 4:30 PM as a useful benchmark rather than a guaranteed nationwide timing and should check the selected branch before travelling.

Here is a complete guide to Standard Chartered Bank India branch timings, working days, Saturday schedule, customer-care numbers, Phone Banking, lost-card and fraud support, grievance escalation, email contacts, NRI support and digital banking services.

Standard Chartered Bank India Branch Timings – Quick Overview

What Are Standard Chartered Bank India Branch Timings?

Many Standard Chartered branches in India follow customer-business hours of approximately 9:30 AM to 4:30 PM on normal working days. Current official branch notices for locations such as Kanpur, Green Park in Delhi, Jalandhar and Whitefield in Bengaluru publish a 9:30 AM to 4:30 PM schedule.

However, this is not a universal rule for every Standard Chartered location. The bank has also published special schedules for certain branches, including extended hours at selected locations. Exact timing can therefore depend on the branch, location and service model.

For time-sensitive work such as cash transactions, KYC changes, locker visits, loan documentation or account-related paperwork, customers should verify the selected branch through Standard Chartered’s official branch locator or branch-details page before travelling.

Standard Chartered Bank India Working Days

Standard Chartered branches normally operate from Monday to Friday, except when a date falls on an applicable public or bank holiday.

Saturday operations depend on which Saturday of the month it is.

Standard Chartered Bank Saturday Working Schedule

The normal Saturday schedule is:

• 1st Saturday – Working day
  • 2nd Saturday – Closed
  • 3rd Saturday – Working day
  • 4th Saturday – Closed
  • 5th Saturday – Working day, if the month has one

Current Standard Chartered branch notices explicitly state that the second and fourth Saturdays are holidays. Many regular branches that operate on working Saturdays follow the same customer-service hours as weekdays, although exact branch hours should still be checked.

A first, third or fifth Saturday can also be closed if another applicable public or regional bank holiday falls on that date.

Standard Chartered Bank Lunch Timings

Standard Chartered does not publish one fixed nationwide lunch-break shutdown for all branches on its current India website.

Customers should therefore not assume that every branch completely closes during a standard lunch period. Counter and staff availability can be managed within the branch’s normal customer-business hours.

For work requiring detailed documentation or assistance from a specific official, visiting during the earlier part of the business day can still be more convenient.

Standard Chartered Bank Holidays

Apart from Sundays and the second and fourth Saturdays, Standard Chartered branches remain closed on applicable bank and public holidays.

Regional holiday calendars can differ between states because many holidays depend on local festivals and government notifications. Customers planning an important branch visit around a festival or long weekend should therefore check the applicable holiday schedule and the selected branch before travelling.

Do All Standard Chartered Bank Branches Have the Same Timings?

No.

A 9:30 AM to 4:30 PM schedule is common at many regular Standard Chartered branches, but the bank also operates selected locations under different or extended hours. For example, official branch information has shown some branches operating beyond the common 4:30 PM closing time.

The safest approach is to treat the specific branch listing as the final source for its opening and closing time.

Standard Chartered Bank India Phone Banking

Standard Chartered publishes separate Phone Banking numbers for Personal, Priority, Premium and Business Banking customers. Several numbers are city-specific, and customers are instructed to prefix the applicable local STD code where required.

The bank’s current Phone Banking page states that routine Personal Banking phone service is available from 8:00 AM to 8:00 PM. Emergency services such as reporting a lost card, an unauthorised transaction, a charge dispute or a stop-payment request continue to be serviced outside that routine window.

Priority Banking and Beyond Card support, as well as Premium Banking support, are provided through 24-hour Contact Centres.

Standard Chartered Bank Official Phone Banking Numbers

Personal Banking – common city-based access:
• Local STD code + 66014444
• 080-49248444
• 044-47628444

Priority Banking and Beyond Card – 24 hours:
• Local STD code + 66012424
• 080-49248000
• 044-47628000

Premium Banking – 24 hours:
• Local STD code + 66011500
• 080-49248500
• 044-47628500

Business Banking:
• Local STD code + 66011616
• 080-49248616
• 044-47628616
• Toll Free: 1800 3000 1616

The local 6601-series number can vary in the way the STD prefix is applied. Standard Chartered’s current Phone Banking page provides the city-wise list, so customers should use the number shown for their location when calling from a landline or local network.

Standard Chartered Bank Lost Card and Fraud Reporting

Customers who lose a Debit or Credit Card, notice a suspicious transaction or believe their account has been compromised should report the issue immediately.

Standard Chartered provides a 24×7 financial dispute and fraud helpline at:

1800 258 6465

Customers can also report a lost or stolen card or raise an unauthorised transaction dispute through SC Mobile. The app provides dedicated options under Cards and Accounts & Deposits for reporting lost cards and account or Debit Card transaction disputes.

Standard Chartered also advises customers affected by cyber financial fraud in India to contact the National Cyber Crime Helpline at 1930 without delay.

Standard Chartered Bank Debit and Credit Card Blocking

A lost or stolen Standard Chartered card should be blocked as quickly as possible. Customers can use SC Mobile or Online Banking to report a lost or stolen card, after which the affected card can be blocked and a replacement process initiated where applicable.

For urgent assistance, customers can use the bank’s Phone Banking channels or the 24×7 fraud and financial dispute helpline at 1800 258 6465.

For formal Debit Card or Credit Card transaction disputes, Standard Chartered’s current complaint page lists card.services@sc.com as the dispute-related email address.

Standard Chartered Bank Customer Care Email IDs

Standard Chartered India currently publishes different email addresses for different customer segments:

• Priority Banking: Priority.Banking@sc.com
  • Business Banking: customercare.business@sc.com
  • NRI Banking: NRI.Banking@sc.com
  • All other accounts: customer.care@sc.com

For card transaction disputes, the bank also publishes:

card.services@sc.com

Customers should never send ATM PINs, Credit or Debit Card PINs, CVVs, UPI PINs, Online Banking passwords or OTPs through ordinary email.

Standard Chartered Bank Written Customer Care Address

Customers who prefer written correspondence can write to:

Standard Chartered Bank
Customer Care Unit
19, Rajaji Salai
Chennai – 600001

This is also the address used in Standard Chartered’s current grievance-redressal process.

Standard Chartered Bank Grievance Redressal

Standard Chartered follows a three-level complaint escalation system before a customer approaches the RBI Ombudsman.

Level 1 – Customer Care:
Customers can call Phone Banking, approach the May I Help You desk or Service Manager at a branch, email customer.care@sc.com, or write to the Customer Care Unit at 19, Rajaji Salai, Chennai – 600001.

Level 2 – Head of Service:
If the customer is not satisfied with the response received at Level 1, the complaint can be escalated by writing to the same Chennai address or emailing Head.Service@sc.com.

Level 3 – Principal Nodal Officer:
If the complaint remains unresolved, customers can approach the Principal Nodal Officer.

Principal Nodal Officer: Ms Perveen Rana
Email: Principal.NodalOfficer@sc.com
Phone: 080-42896718 / 080-28089025

If the customer remains dissatisfied after the bank’s internal process, or the complaint is not resolved within the applicable regulatory period, the customer can approach the RBI Ombudsman under the Reserve Bank – Integrated Ombudsman Scheme, 2026.

Standard Chartered Bank NRI Customer Support

Standard Chartered provides dedicated NRI Banking support through:

Email: NRI.Banking@sc.com

The bank also publishes international Phone Banking numbers for NRI customers in several countries. Examples include:
• Bahrain: 80000448
• UAE: 8000177750
• Hong Kong: 800905108
• Singapore: 8001012407
• Malaysia: 1800815063
• United Kingdom: 08081019144
• United States: 8773021657
• Canada: 8772185618

For other international locations, Standard Chartered’s NRI help centre lists +91 80 42896753, with ISD charges applying.

Standard Chartered Bank Digital and Chat Support

Standard Chartered offers several digital service channels that can reduce the need for a branch visit.

Customers can use SC Mobile and Online Banking for account management, statements, fund transfers, card controls, lost-card reporting, transaction disputes and other supported service requests.

The bank also provides Live Agent text chat. Priority and Premium Banking customers can use secure chat after logging in to Online Banking. Eligible Private, Priority and Premium clients can also use myRM to interact with their Relationship Manager through text chat, audio call or co-browsing.

Standard Chartered India’s current public Contact Us page does not publish a general retail WhatsApp Banking number, so customers should avoid relying on WhatsApp numbers found on unofficial websites.

Standard Chartered Bank Transaction Confirmation Numbers

Standard Chartered’s current Phone Banking page identifies the following numbers as transaction-confirmation contacts used by the bank:

1600318225

1600308464

Customers should still avoid sharing PINs, passwords, CVVs or OTPs with anyone, even when a call appears to relate to a banking transaction.

Standard Chartered Bank India Office Contact Details

Standard Chartered Bank’s India office is listed at:

Standard Chartered Bank
Crescenzo
C-38/39, G Block
Bandra Kurla Complex
Bandra East
Mumbai – 400051
India

Telephone: +91 22 6115 7000

For ordinary retail service complaints and written customer-care correspondence, customers should use the Customer Care Unit address in Chennai rather than sending service requests to the corporate office.

Services Available When Standard Chartered Branches Are Closed

A closed branch does not stop most routine Standard Chartered banking services. Customers can continue using:

• SC Mobile
  • Online Banking
  • UPI
  • Digital service requests
  • Card management
  • Lost-card reporting
  • Transaction-dispute reporting
  • Fund transfers
  • Bill payments
  • Account statements and e-statements

Phone Banking emergency services also remain available for urgent matters such as lost cards, unauthorised transactions, charge disputes and stop-payment requests.

Services involving original documents, physical signatures, locker access or direct branch verification may still require a physical visit.

Best Time to Visit a Standard Chartered Bank Branch

For routine banking work, customers can use 9:30 AM to 4:30 PM as a common benchmark for many regular Standard Chartered branches, but the exact timing should always be checked for the selected location.

For account opening, KYC updates, locker-related work, loan documentation or other services requiring detailed assistance, arriving well before the branch’s closing time is advisable.

Customers should also check whether the proposed visit falls on a second or fourth Saturday, Sunday, regional festival or another notified bank holiday.

For time-sensitive work, Standard Chartered’s official branch locator and branch-details page remain the safest sources for exact branch hours.