Ujjivan Small Finance Bank Branch Timings and Contact Details

Ujjivan Small Finance Bank is a scheduled commercial bank with a wide branch network serving retail, micro-banking, business and NRI customers across India. Although many day-to-day transactions can now be completed through Mobile Banking, Internet Banking, UPI and WhatsApp Banking, branch visits remain important for several banking requirements.

Ujjivan Small Finance Bank’s official branch information shows that branch hours can differ slightly by location. A number of branch pages list approximately 9:30 AM to 4:00 PM, while the bank’s official branch-banking page specifically states that cash deposits and withdrawals are available from 10:00 AM to 4:00 PM on all working days. Exact branch hours should therefore be checked for the selected location.

Ujjivan Small Finance Bank Branch Timings – Quick Overview

What Are the Ujjivan Small Finance Bank Branch Timings?

Ujjivan Small Finance Bank does not publish one identical opening and closing time for every branch in India. Individual branch pages can show location-specific business hours, and many current branch listings show approximately 9:30 AM to 4:00 PM.

The bank’s official branch-banking page gives a more specific customer-service cut-off for cash transactions: customers can deposit and withdraw cash from 10:00 AM to 4:00 PM on all working days.

Customers should therefore distinguish between the overall branch working window and the cash transaction window. For important visits involving KYC, account opening, loan documentation or other time-sensitive work, the specific branch should be checked before travelling.

Ujjivan Small Finance Bank Working Days

Ujjivan Small Finance Bank branches normally operate from Monday to Friday, except when a date falls on an applicable bank or public holiday.

Saturday operations depend on which Saturday of the month it is.

Ujjivan Small Finance Bank Saturday Working Schedule

The normal Saturday banking schedule is:

• 1st Saturday – Working day
  • 2nd Saturday – Closed
  • 3rd Saturday – Working day
  • 4th Saturday – Closed
  • 5th Saturday – Working day, if the month has one

Ujjivan Small Finance Bank branch pages state that branches remain closed on the second and fourth Saturdays of every month. A working Saturday can still be closed if another applicable regional or public holiday falls on the same date.

Ujjivan Small Finance Bank Lunch Timings

Ujjivan Small Finance Bank does not publish one fixed nationwide lunch-break shutdown for all branches.

Customers should therefore not assume that every branch closes completely during a standard lunch period. Staff availability may vary during meal breaks, but normal customer service is generally managed within the branch’s displayed business hours.

For work requiring detailed documentation or discussion with a particular officer, visiting during the earlier part of the working day can be more convenient.

Ujjivan Small Finance Bank Holidays

Apart from Sundays and the second and fourth Saturdays, Ujjivan Small Finance Bank branches remain closed on applicable bank and public holidays.

Regional holidays can differ between states because many holidays depend on local festivals and government notifications. Customers planning important banking work should therefore check both the calendar and their selected branch.

Do All Ujjivan Small Finance Bank Branches Have the Same Timings?

Not necessarily.

The bank’s official branch pages can show different location-specific business hours. Because of this, the exact branch opening and closing time should be checked through Ujjivan Small Finance Bank’s official branch locator.

The bank does, however, clearly state that cash deposits and withdrawals are available from 10:00 AM to 4:00 PM on all working days.

Ujjivan Small Finance Bank Customer Care Numbers

Ujjivan Small Finance Bank provides 24×7 Phone Banking through its toll-free customer-service number:

1800 208 2121

The bank states that the number is available 24×7 on all days of the year. Customers can use it for account information, product and service queries, branch contacts, complaints and supported service requests.

Ujjivan Small Finance Bank Official Customer Care Details

• Customer Service Number: 1800 208 2121
• Customer Care Email: customercare@ujjivan.bank.in
• WhatsApp Banking: 900 208 2121
• National Cyber Crime Helpline: 1930

The bank’s current customer-support page states that customer care by phone is available 24×7, while email support is available from 9:00 AM to 6:00 PM on business days.

For loan-related queries, the bank states that its Loans Team is available from 9:30 AM to 6:00 PM every day, including bank holidays. For Rural Banking queries, support is available from 9:30 AM to 6:00 PM on all days of the week.

Ujjivan Small Finance Bank ATM and Debit Card Blocking

If a Ujjivan Small Finance Bank Debit Card is lost, stolen or suspected of being compromised, customers should block or hotlist it immediately.

The bank allows Debit Card hotlisting through Net Banking and the Ujjivan Small Finance Bank Mobile Banking App. Customers can also call Phone Banking at 1800 208 2121 for assistance.

The bank’s official Debit Card page directs customers to block or hotlist the existing card before applying for a replacement card.

Ujjivan Small Finance Bank Unauthorised Transaction and Cyber Fraud Reporting

Customers who notice an unauthorised electronic banking transaction should report it immediately.

Ujjivan Small Finance Bank officially provides 1800 208 2121 for reporting unauthorised transactions. The same 24×7 number can also be used for reporting the loss or theft of a payment instrument or compromised Mobile Banking and Internet Banking credentials.

Customers can also visit the nearest branch during business hours to report an unauthorised transaction.

For cyber financial fraud, customers should additionally contact the National Cyber Crime Helpline at 1930 as quickly as possible.

Ujjivan Small Finance Bank Customer Care Email

Ujjivan Small Finance Bank’s current Customer Service page lists:

• customercare@ujjivan.bank.in

This email can be used for customer feedback, enquiries and grievances. The current support page states that email assistance is available from 9:00 AM to 6:00 PM on business days.

Customers should never send Debit Card PINs, CVVs, UPI PINs, Net Banking passwords or OTPs through email.

Ujjivan Small Finance Bank Grievance Redressal

Ujjivan Small Finance Bank follows a structured grievance-redressal mechanism.

At Level 1, customers can approach the Branch Manager, Phone Banking or Customer Care. The main toll-free number is 1800 208 2121.

If the complaint is not resolved satisfactorily, it can be escalated to the appropriate Regional Nodal Officer.

At Level 3, the bank’s latest grievance-redressal notice lists the Principal Nodal Officer as Prasad Telakkadan.

Principal Nodal Officer Phone: 08068434150

Principal Nodal Officer Email: pno@ujjivan.com

Address: Ujjivan Small Finance Bank Limited, Grape Garden, 3rd A Cross, 18th Main Road, 6th Block, Koramangala, Bengaluru, Karnataka – 560095.

If a customer remains dissatisfied or the grievance is not resolved within 30 days, the matter may be taken to the RBI Integrated Ombudsman through the applicable RBI complaint mechanism.

Ujjivan Small Finance Bank WhatsApp Banking

Ujjivan Small Finance Bank provides official WhatsApp Banking through:

900 208 2121

Customers can save the number and send “Hi” to start using the service.

The bank states that WhatsApp Banking is available 24×7 at no additional cost and offers more than 50 services, including account balance, recent transactions, account statements, address and email updates, cheque services and other account-related facilities.

Customers should use WhatsApp Banking only from their registered mobile number for banking services and should never share passwords, PINs, CVVs or OTPs.

Services Available When Ujjivan Small Finance Bank Branches Are Closed

Physical branch closure does not stop most routine Ujjivan Small Finance Bank services.

Customers can continue using Mobile Banking, Internet Banking, UPI, WhatsApp Banking, ATMs and other supported digital channels for balance enquiries, fund transfers, statements, card-related services and other routine banking requirements.

Phone Banking at 1800 208 2121 and WhatsApp Banking at 900 208 2121 are available round the clock.

Services requiring physical documents, signatures, direct verification or branch-specific processing may still require a branch visit.

Best Time to Visit a Ujjivan Small Finance Bank Branch

For routine branch work, customers should visit during the business hours displayed by their selected branch.

For cash deposits and withdrawals, the bank officially states a 10:00 AM to 4:00 PM window on all working days.

For account opening, KYC updates, nomination changes, loan documentation or work requiring assistance from a particular official, arriving well before the branch’s closing time is advisable.

Customers should also check whether the proposed date is a second or fourth Saturday, a Sunday or a regional bank holiday before travelling.